MS Word 2002 sucks. It won't print simple .RTF files correctly if you choose multiple copies collated. It cuts off the bottom 1/4 of the page. What's that about? Also, Symantec's System Center Console (MMC) for a managed Symantec AntiVirus server is goofy. You can get a list of managed clients (both new versions and older versions), but you can't do the remote NT client install to some of them simply because they aren't listed in the "available computers" list. In other words, one part of the program can 'see' all the computers, but the other part can't (it can see some, but not all). It's stupid. UPDATE: it appears that this happens because NT client install is relying on File & Print Sharing to be enabled. I guess it needs a root share in order to install software. This is hilarious, because normally file and print sharing is turned off for security reasons. Also, why's it called "NT" client install, instead of "2000/XP" client install? Like anyone still uses NT!